Delivery & Terms
Our site terms and policies are as follows;
BREXIT
Delivery of items to the EU after 1st January 2021.
We can offer international delivery to select locations via Parcel Force Delivery Duty Unpaid – you will be liable for all import duties and taxes. The buyer is responsible for obtaining all necessary licenses for importing the goods and paying all relevant taxes, duties, and inspection costs. All risks involved in this process are borne by the buyer. Once the goods are placed at the disposal of the buyer, all further transportation costs and risks fall on the buyer.
UK DELIVERIES
Deliveries are made Monday to Friday excluding Bank Holidays.
We aim to deliver most in stock items the working next day (subject to stock levels and availabilty). Some smaller items may be dispatched through first class post. Although the vast majority of deliveries will arrive on the next working day, please note that this service is NOT guaranteed and does not include Saturday & Sunday. Orders placed after 2pm will be dispatched the following working day on a next day service, again subject to stock levels.
Please note: Items ordered via DPD that are not deliverable due to customer error and returned automatically to PB Auto Electrics will be subject to a return handling charge of £8.50 exc VAT plus the orginal delivery charge.
DPD – Predict & Follow My Parcel
DPD Local is the most innovative parcel carrier around. Thanks to their industry-leading Predict service, we can provide parcel recipients with a one hour delivery window, notified by SMS and email, so you don’t have to wait in all day.
What’s more, it enables receivers to watch the progress of their delivery on a real-time map, all the way down to a final 15 minute timeslot. Watch the short film below.
In-flight Options
As well as keeping customers informed at every stage of the journey, we believe in maximising choice and convenience. That’s why we provide access to a suite of options both on the day of delivery and the night before, allowing customers to take delivery of their goods in a way that suits. If you wish to reschedule, you can:
- Select an alternative delivery date
- Opt for delivery to a nominated neighbour
- Have the parcel left in a specified safe place
- Collect the parcel from your local DPD Pickup Shop
- Upgrade delivery to By 12
Our INCLUDING DELIVERY option excludes Scottish Highlands & Islands and some parts of the Scottish Lowlands, Isle of Man, Channel Islands, Scilly Isles, Ireland and Isle of Wight and international locations (please call 01623 659311 for a quote) and is subject to stock and availability.
Scottish Highlands/Lowlands & Islands
AB10-AB16, AB21-AB30, AB31-AB35, AB41-AB54, AB36-AB38, AB55-AB56, DD1-DD9, DG1-DG9, EH1-EH99, FK1-FK16, FK17-FK21, G1-G84, G90, GY9, HS1-HS9, IM(ALL), IV(ALL), KA1-KA30, KY1-KY99, KW0-KW14, KW15-KW17, ML1-ML12, PA1-PA19, PA20-PA-78, PH(ALL), TD1-TD15, ZE(ALL). All the Isle of Man and Channel Islands are included.
INTERNATIONAL DELIVERIES
We can offer international delivery to some locations via Parcel Force Delivery Duty Unpaid – you will be liable for all import duties and taxes. The buyer is responsible for obtaining all necessary licenses for importing the goods and paying all relevant taxes, duties, and inspection costs. All risks involved in this process are borne by the buyer. Once the goods are placed at the disposal of the buyer, all further transportation costs and risks fall on the buyer.
Please see shipping options at the checkout. Some larger items may require a shipping quote. Please contact us on 01623 659 311 for price and availability or e-mail websales@pbautoelectrics.co.uk
We are currently shipping to the following countries via our website;
- Austria
- Bulgaria
- Belgium
- Croatia
- Czech Rep
- Denmark
- Estonia
- France
- Finland
- Germany
- Guernsey
- Hungary
- Ireland (Republic of)
- Ireland (Northern)
- Italy
- Isle of Man
- Isle of Wight
- Jersey
- Latvia
- Lithuania
- Netherlands
- Portugal
- Poland
- Romania
- Norway
- Slovenia
- Slovakia
- Switzerland
- Sweden
- Spain
- Turkey
For other destinations, please contact us or complete the following shipping quotation form here; shipping quote.
RETURNS
If you find that the item/s you have ordered are unsuitable for your needs then you may return them. We offer a 7 day return policy, please send the goods return form with your item/s to us so we can process the return. Please note that carriage charges are non-refundable. All shipping prices exclude VAT.
Items returned un-used, un-damaged, un-fitted and in original packaging can be refunded in full. We reserve the right however to refuse a full refund if the item shows evidence of tampering or installation. In all cases the purchaser shall be responsible for costs relating to return postage of correctly supplied goods unless prior agreed otherwise.
Damaged/faulty goods must be returned first for inspection before a replacement/refund will be offered.
Please note: Special order items will be subject to a 25% re-stocking charge and certain items such as ECUs and control units may not be returnable. We will notify you of this upon receiving your order.
Please see our returns page for full returns terms and conditions.
DISCLAIMER
The information contained in this website is for general information purposes only. The information is provided by PB Auto Electrics and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.
Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, PB Auto Electrics takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Full Terms & Conditions available here
PRIVACY POLICY
You can be assured that we treat your personal details, including email address and telephone numbers in confidence. We do not disclose such details to any third party or otherwise use them, except in connection with expediting/processing your orders/products. You can view our full privacy policy here.
